Privacy Policy

We may collect information you provide directly to us, including:

• name
• business name
• email address
• telephone number
• website URL
• business address or service area
• information about your business, services, or technology needs
• information submitted through contact, onboarding, quote, scheduling, support, or interest-list forms
• appointment and scheduling information
• communications you send to us by email, text message, phone, webchat, or other channels
• files, photographs, logos, website content, pricing information, or other materials you voluntarily provide to us
• billing and transaction-related information where applicable

We may also collect information automatically when you use our website, including:

• IP address
• browser type
• device type
• operating system
• referring pages or websites
• pages viewed
• approximate location derived from IP address
• dates and times of visits
• interactions with the website
• cookie and similar technology information

The exact information collected may depend on how you interact with Buildvia.

Some Buildvia products allow our business clients to collect information from their own prospective or current customers.

Depending on the system and the client’s configuration, this information may include:

• name
• email address
• telephone number
• service address
• project address
• project type
• project details
• service needs
• requested appointment date or time
• uploaded photographs or files
• estimate-related information
• quote-request information
• form responses
• chat communications
• call information
• lead source
• scheduling information
• customer relationship and pipeline information
• other information requested by the applicable business

For these systems, Buildvia may process or store information in order to provide services to our business client.

The applicable business client may determine what information it requests, how it uses that information, and how long it retains it.

If you are a customer or prospect of a Buildvia client and have a question about information you submitted to that business, you should generally contact that business directly.

We may use information to:

• respond to inquiries
• communicate with prospective and current customers
• determine whether Buildvia’s services are a good fit
• provide, configure, maintain, and improve Buildvia services
• create websites, forms, automations, scheduling systems, CRM workflows, ProjectReady™ systems, and other requested technology
• schedule appointments
• provide customer support
• send service-related communications
• process transactions and maintain billing records
• personalize or improve our website and services
• understand website usage
• troubleshoot technical issues
• maintain security and prevent misuse
• comply with legal obligations
• enforce applicable agreements
• protect the rights, property, or safety of Buildvia, our clients, users, or others
• send marketing communications where permitted by law and consistent with your choices

We may also use aggregated or de-identified information for analytics, service improvement, and business purposes where that information does not reasonably identify an individual.

If you provide your mobile number and consent to receive text messages, we may use that number to send communications related to your inquiry, appointment, service, account, or other communications you have agreed to receive.

Message frequency may vary.

Message and data rates may apply.

Consent to receive marketing text messages is not a condition of purchasing Buildvia services.

You may opt out of applicable text messages at any time by replying STOP.

You may reply HELP for assistance or contact Buildvia directly.

Opting out of marketing text messages does not prevent us from sending communications that are otherwise permitted or necessary for an existing transaction or service relationship.

We may use your email address to respond to inquiries, provide requested services, send service-related notices, and, where permitted, send marketing communications.

You may unsubscribe from marketing emails using the unsubscribe mechanism provided in the message.

Service-related or transactional communications may still be sent when necessary to provide services or manage an existing relationship.

Buildvia may use cookies and similar technologies to operate the website, remember preferences, understand website usage, improve performance, measure traffic, and support analytics or advertising activities.

Some cookies may be placed by third-party service providers.

Browser settings may allow you to block or delete certain cookies. Disabling cookies may affect some website functionality.

If Buildvia implements a cookie-consent or preference-management tool, users may also be able to manage applicable cookie choices through that tool.

Some Buildvia services may use artificial intelligence or automated systems to assist with tasks such as:

• answering common questions
• collecting information
• routing inquiries
• assisting with scheduling
• responding to missed calls
• supporting customer communications

AI-generated responses may not always be complete or error-free.

AI systems should not be relied upon for emergency, legal, medical, financial, or other professional advice.

Where appropriate, users should contact the applicable business directly for questions requiring human judgment or confirmation.

We may share information with service providers and technology vendors that help us operate our business and provide services.

Depending on the service, these providers may support functions such as:

• website hosting
• CRM and customer communication
• telephone and text messaging
• email delivery
• scheduling
• automation
• analytics
• artificial intelligence
• payment processing
• file storage
• security
• business operations

These providers may process information only as necessary to provide their services or as otherwise permitted by their own applicable terms and privacy practices.

We may also disclose information:

• at your direction or with your consent
• to the Buildvia business client for whom information was collected
• when required by law, subpoena, court order, or legal process
• when reasonably necessary to protect rights, safety, property, or security
• in connection with a merger, acquisition, financing, reorganization, sale of assets, or similar business transaction

Buildvia does not sell personal information for money.

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including providing services, maintaining business and transaction records, resolving disputes, enforcing agreements, and complying with legal obligations.

Retention periods may vary depending on:

• the type of information
• the service involved
• the client relationship
• legal or accounting requirements
• operational needs

Information processed on behalf of a Buildvia client may also be retained according to that client’s instructions, configuration, or applicable service terms.

Buildvia uses reasonable administrative, technical, and organizational measures intended to protect information from unauthorized access, loss, misuse, alteration, or disclosure.

However, no website, network, storage system, or method of electronic transmission can be guaranteed to be completely secure.

Users should avoid submitting highly sensitive information through ordinary website forms, email, or chat unless specifically requested through an appropriate secure method.

Depending on your location and applicable law, you may have rights regarding your personal information.

These may include the right to request:

• access to certain personal information
• correction of inaccurate information
• deletion of certain information
• information about how personal information is used or disclosed
• withdrawal of certain consent
• opt-out from certain communications

Not every right applies in every jurisdiction or circumstance.

To submit a privacy request concerning information controlled directly by Buildvia, contact:

buildviaco@gmail.com

We may need to verify your identity before completing certain requests.

If your information was submitted to one of Buildvia’s business clients, the applicable client may be the appropriate party to contact first.

Buildvia’s website and services are intended for businesses and adults and are not directed to children under 13.

We do not knowingly seek to collect personal information directly from children under 13 through Buildvia’s public website.

If we learn that personal information from a child under 13 was collected through our public website in a manner requiring parental consent, we will take appropriate steps to address it.

Our website may contain links to websites or services operated by third parties.

Buildvia does not control the privacy, security, content, or practices of those third parties.

You should review the applicable privacy policies of third-party websites before providing information to them.

We may update this Privacy Policy from time to time to reflect changes in our services, technology, business practices, or legal requirements.

When we update the policy, we will revise the “Last Updated” date at the top of this page.

Material changes may be communicated through additional means where appropriate or required by law.

Questions about this Privacy Policy or Buildvia’s privacy practices may be directed to: